Can I get my deposit back?

Yes, in three cases. Your deposit is fully refundable if you cancel within 5 calendar days of paying it and your preceptor hasn't accepted your request yet. It's also refundable if your preceptor doesn't accept your request within 10 business days, or doesn't complete your NPHub paperwork within 10 business days of receiving it. Once your preceptor formally accepts your request or completes your paperwork, the deposit is no longer refundable.

When is my full balance refunded?

Your full balance is refundable when the problem comes from the preceptor or site side. That includes a preceptor who can no longer precept because they move, change jobs, or have a personal circumstance, when NPHub can't offer an alternative, or you choose a refund instead of a new preceptor. It also covers a site that changes its requirements, such as a background check or vaccinations, within 14 calendar days of your start date when you can't meet them.

What if my school doesn't approve my preceptor?

It depends on the reason. If your school rejects the preceptor or site because of information not in the preceptor's online profile or shared by NPHub staff, such as the student-to-preceptor ratio or licensure status, you can get a full refund. If the reason was in the profile or shared with you, such as the location, clinical setting, or schedule, it isn't refundable, but you can request a cancellation. Changes to your school's policies or course requirements aren't covered.

Can I cancel my rotation after my paperwork is done?

Yes. Once your preceptor has completed your paperwork, the terms depend on how far you are from your start date and whether you've paid in full. If you haven't paid in full, canceling more than 60 calendar days before your start date carries a fee of 50% of your remaining balance. At 60 days or less, the fee is 100% of your remaining balance. If you have paid in full, canceling more than 60 days out gets you back 50% of what you paid, minus the deposit. At 60 days or less, there's no cancellation refund.

What if I have a medical issue or another emergency?

Let NPHub know as soon as possible through your Student Coordinator or by emailing coordinator@nphub.com. After an internal review, the team can make exceptions to these policies for extenuating circumstances, such as a medical issue. You don't need to share the exact condition, but a doctor's note may be required. Promotional and referral codes stay non-refundable.

Refund & Cancellation Policy | NPHub Guarantees

Refund & Cancellation Policy

NPHub enforces a simple cancellation policy to protect both the student and preceptor alike.

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Refunds

Deposit:
The deposit paid is fully refundable in the following cases:

If the student requests to opt-out of their rotation request within 5 calendar days of paying the deposit and the chosen preceptor has NOT accepted the student's rotation request.
If the chosen preceptor has not accepted a student’s request within 10 business days of receiving it.
If the chosen preceptor has not completed the student paperwork provided by NPHub within 10 business days of receiving it.

The deposit is not refundable in the following cases:

The preceptor has formally accepted the student’s rotation request.
The required paperwork has been completed and submitted.

Full Balance:
The full balance paid is fully refundable in the following cases:

Preceptor can no longer precept a student, and the student chooses to accept a refund as opposed to an alternative preceptor/clinical site.
Preceptor can no longer precept a student, and NPHub is unable to provide an alternative preceptor/clinical site.
Preceptor moves locations, changes employment, or has a personal circumstance that hinders them from precepting.
Preceptor/clinical site is not approved by a student’s university due to information that was not available to the student in the preceptor’s online profile or shared by NPHUb employees. This includes but is not limited to: student/preceptor ratio, patient care/services provided, licensure status, etc. This does not include policy changes from the student’s university or changes within the course requirements.
Preceptor/clinical site updates their site requirements (such as background check, vaccination/immunization requirements, etc.) within 14 calendar days of the student’s start date and Student is unable to fulfill the requirements.

Circumstances that are ineligible for a full balance refund include but are not limited to the following*:

Student chooses not to work with their chosen preceptor after the preceptor has completed the NPHub provided student paperwork due to personal reasons or preferences.
Student did not properly read the preceptor’s rotation details and description and then requested an improper preceptor/clinical site.
Student did not review their university’s preceptor/clinical site requirements prior to requesting their clinical rotation.
Student's clinical rotation placement is cancelled or withdrawn prior to the rotation start date due to a student's dismissal from their NP program, a conduct issue, or a clinical readiness concern.
Preceptor/clinical site is not approved by a student’s university due to information that was available to the student in the preceptor’s online profile or shared by NPHUb employees. This includes but is not limited to: location, clinical setting, patient count, clinical site hours/scheduling, etc.
Student is unable to adjust to their preceptor’s working schedule.
Student is informed of clinical site requirements (including background checks, vaccination/immunization requirements, etc.) and is unwilling to fulfill these requirements.
Student is removed from an active clinical rotation due to misconduct, inappropriate behavior, or poor performance.
*In these circumstances the student can request a cancellation. Please refer to the cancellation terms below.

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Cancellations

If a student cancels a clinical rotation with a preceptor that has already completed the NPHub provided student paperwork and full payment has not been made, the student will be charged a cancellation fee.
If the cancellation is requested more that 60 calendar days from the student’s rotation start date, the cancellation fee will equal 50% of the remaining balance on the student’s account.
If the cancellation is requested 60 calendar days or less from the student’s rotation start date, the cancellation fee will equal 100% of the remaining balance on the student’s account.
If a student cancels a clinical rotation with a preceptor that has already completed the NPHub provided student paperwork and full payment has been made, the student may be eligible for a cancellation refund.
If the cancellation is requested more that 60 calendar days from the student’s rotation start date, the cancellation refund amount will equal 50% of the balance paid by the student (less the deposit).
If the cancellation is requested 60 calendar days or less from the student’s rotation start date, the student is not eligible for a cancellation refund.

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Extenuating Circumstances

The above refund and cancellation policies may be superseded by the NPHub team for extenuating circumstances after an internal review. One example of an acceptable extenuating circumstance is a medical issue and while we do not need to know the exact medical issue, a doctor's note may be required.
If you believe you have an extenuating circumstance, please let the NPHub team know as soon as possible. You can do this by reaching out to your assigned Student Coordinator, or emailing us at coordinator@nphub.com.

Promotional codes and referral codes are non-refundable and non-transferable. This policy may not be superseded for extenuating circumstances.

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Student “Ghosting”

A student will be considered as “ghosting” if either NPHub or the student’s chosen preceptor cannot reach the student after at least 5 attempts over 10 or more calendar days.
Contact methods include text message, phone call, and/or email. The contact information provided on the student’s NPHub.com student profile is the only contact information that can be validated as belonging to the student.
NPHub reserves the right to cancel any and all clinical rotations for ghosting students. Any cancellations will be subject to the above cancellation terms.

Wallet Credits

Wallet credits issued to students in lieu of refunds must be used within 12 months of the issue date. Any unused wallet balance will expire and become invalid after this period.
Wallet credits issued to students as promotional credits must be used within 12 months of the issue date. Any unused wallet balance will expire and become invalid after this period.

Frequently Asked Questions

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